Quick answers to help you shop with confidence.

Frequently Asked Questions

Have a question about lighting, orders, or returns? At Signature by LG, you’ll find quick answers here — from product availability to shipping, promotions, and more.

Ordering & Shipping

In-stock items usually ship within 2–3 business days. Factory-ordered items generally ship in 7–10 business days, though some specialty pieces may take longer.

Currently we ship within the continental U.S. only. If you’re interested in international delivery, contact us and we’ll advise on available options.

Yes — if an item is in stock, expedited shipping may be available. Please contact us before placing your order so we can confirm.

Returns & Exchanges

Yes — for in-stock items, you have 30 days from delivery to request a return or exchange, provided the item is in new, uninstalled condition with all original parts and packaging. You’ll be responsible for return shipping costs. The full return process can take up to 6 weeks, depending on the manufacturer’s backlog.

Yes — some types are non-returnable or non-exchangeable, including:

  • Custom or built-to-order items
  • Floor models, open-box, or clearance merchandise
  • Large single fixtures over $5,000 or orders totaling over $5,000 for the same item
  • Products that have been modified, installed, used, or are missing original packaging or parts
  • Items not purchased by the original customer or without receipt

Some manufacturers charge restocking fees on returns or exchanges. If this applies to your order, we’ll always let you know in advance before processing your return.

  • Defective or missing parts: Contact us within 5 business days of delivery with photos and details. We’ll resolve missing parts or defects as part of our Lighting Gallery warranty.
  • Damage during shipping: All damages must be reported within 5 business days of delivery. Inspect your package upon arrival, and if there’s damage, contact our support team with photos.

Yes — you can request cancellation within 72 hours of placing the order, unless it’s a custom or special-order item. If the order has already shipped, it can’t be canceled — it must be processed as a return. Note: cancellation or manufacturer fees may apply, but we’ll let you know in advance if so.

Product & Availability

Some best sellers are in stock at our warehouse and available to ship quickly. Many items, however, are ordered directly from the factory and typically have a 7–10 business day lead time.

Our online shop is a curated selection of best sellers. If you don’t see what you’re looking for, we can access the full catalog from our brand partners — just reach out and we’ll source it for you.

Pricing and Promotions

Yes — we do offer price matching. If you find the same item for less from another authorized retailer, reach out to us and we’ll do our best to match it.

We regularly provide exclusive promotions and tailored opportunities. Reach out to our team for the most current offers, or join our Join & Save program to receive updates directly.

Use this text to answer questions in as much detail as possible for your customers.

Trade Program

Yes — we offer a dedicated trade program for design and building professionals.

  • Exclusive pricing across our portfolio of brands
  • Access to full catalogs (beyond what’s shown online)
  • Project support including product selection, sizing, and finish guidance
  • Dedicated account assistance to streamline ordering and logistics

Joining is easy — visit our Trade Pro page for details and next steps.

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